FAQ

Which paper is going to be the best to use (1 or 2 labels)?
When will the paper arrive?
Which courier do you use?
Which software does the paper work with?
How does the software work?
How do I get support for the Software?
My license has expired, how do I get a new one?
Can I add a put a PPI, logo and return address to the peel off label?
Can I add a logo, PPI or amend my Ebay, Amazon, Rakuten or eBid invoices?
How do I get the software to use with the paper?
Who writes your software to use with the paper?
Does the software work on Mac?
Why is it best to use your approach of downloading orders from Ebay, Amazon etc.?
Will the paper be the same as last time ?(label in exactly the same location on the paper)
How do I get the best out of my integrated label invoice paper?
Will the paper or software work with our existing Ecommerce shop or website?
Do you put any of your own advertising on the paper?
Are there any special printer settings needed for the paper if I am using a laser printer?
What is the best way to put integrated label invoice paper into my printer?
Will the labels come off in my laser printer when the printer gets very hot?
Can I print onto the back of the paper (including the label backing)?
What is the perforation for on the double label paper?
I have a new version of my software do I need to install the integrated label software again?
What are integrated labels also known as?
I use Mozilla (Firefox) and it doesn't download the orders file to the right place.
I get a message 'Invalid Merge Field' when using the Invoicing software, what is wrong?
In the Invoicing software my Amazon orders have no values (or totals)
I have Amazon orders but they aren't being shown (or printed)
How can I change how my Magento addresses are printed (e.g. put postcode on a separate line)?
I get a DLL error or other error when printing my SellerDeck invoice
Is the software really free?
How long will my free software license last for?
Why does my license not last for 12 months?
Can I just buy the IL_Invoicing software?

Which paper is going to be the best to use (1 or 2 labels)?

As a general rule for retail customers single label paper is ideal, but for business to business (b2b) 2 labels may be more appropriate (as the invoice is normally sent to a different person and the goods to another).

When will the paper arrive?

All mainland UK deliveries are sent on a next day service. As long as you place your order before 2pm it should be with you the next working day. Off shore (e.g. Channel islands) or Europe is sent on a 3 to 5 day service.

Which courier do you use?

We use UKMail for the mainland UK, the Channel Islands and UPS for Europe. When your paper is dispatched you are sent tracking information so that you can see where your paper is in the dispatch system. Contact us if you would like to use a different courier for your paper dispatch.

Which software does the paper work with?

You can use the same invoice paper to print your invoices with the following software:
Ebay, Amazon (Marketplace Pro Merchant and SellerCentral), SellerDeck, Sage, Quickbooks, RomanCart, Rakuten, Magento, BigCommerce, Shopify, BluePark, WooCommerce, Invoice2Go, LiquidShop, Not on the High Street (notonthehighstreet.com), MailOrderWorks, osCommerce, 1StopOrders, CubeCart, Microsoft Word, and almost any HTML based application.

NOTE: For Amazon you must have an Amazon subscription account to either Marketplace Pro Merchant or Seller Central.

How does the software work?

The software installation either installs the required templates into your chosen product (e.g. SellerDeck, Sage, Quickbooks or Invoice2go) or provides an order processing module to allow you to quickly download and print invoices (e.g. Ebay, Amazon or Rakuten). Templates are also provided for Microsoft Word and HTML applications to use as a template for other software systems or packages.

If you use Ebay, Amazon, eBid or Rakuten you can try out the software for 14 days before buying any paper. Click here to download the software

If you use 1StopOrders, BluePark, LiquidShop, Not on the High Street (notonthehighstreet.com), MailOrderWorks, RomanCart the templates are built into the software.

If you use Magento, osCommerce, Interspire, SellerDeck, OpenCart, Magento Go, BigCommerce, Shopify, WooCommerce, CS-Cart, PrestaShop, Invoice2go, Sage or Quickbooks we provide additional invoices and packing slips that need to be loaded onto your website or into your software installation. You will print invoices and packing slips in the same way as you currently do. You will need to buy a box of paper as you will need a license key.

If you use ChannelAdvisor or AManPro please contact us for details on how to set up the software.

To receive access to the software, to use with the paper, you will need to buy a box of paper. You will then be sent a login and license key which will give you aaccess to the software to use with the paper. Each time you buy any paper you will automatically be sent a new license key to use with the paper.

How do I get support for the Software?

We provide support for our software using our online support system. Once you have sent in a support request you are send a ticket. One of support team will review and respond to your request as soon as possible. To enter a support request visit our Software Support page. Click here.

My license has expired, how do I get a new one?

Your license expiry date should automatically be extended if you have paper left that you have purchased from us. For more infromation use the following details:

Visit our Licensing Page for more information. Click here.

Can I add a put a PPI, logo and return address to the peel off label?

The label is the same size as a credit card. An example of what can be achieved is shown below:

Can I add a logo, PPI or amend my Ebay, Amazon, Rakuten or eBid invoices?

Yes, using our software with Ebay, Amazon (Marketplace (Pro Merchant) or Seller Central), Rakuten or eBid you can produce invoices using Microsoft Word. Because it uses Microsoft Word you can have the invoice exactly how you want, adding logos, PPIs, return address details etc..

You can find out more information on how the software works by using the Downloads link. There is also a free 14 day trial of the software.

How do I get the software to use with the paper?

Shortly after you have placed an order for paper you are sent a login and password. You can then login to the website and download any of the software to use with the our paper. Yes. The software is designed and supplied to work with our paper. When you purchase paper from us you are entitled to use the supplied software to print onto the paper that you have purchased from us. You are issued with a new license every time you purchase paper from us.

Who writes your software to use with the paper?

We have our own Software Development Department who have either worked with or worked for the companies that we provide integrated label paper solutions for. We are constantly working on new and improved software solutions to use our integrated label paper.

Does the software work on Mac?

The software installations (and Ebay, Amazon, Rakuten, SellerDeck, Sage, Quickbooks, Invoice2Go and eBid software) are written for PCs. You can install these on a Mac using emulation software such as VMWare or Parallels. There is more information at the following links:

http://www.parallels.com/uk/products/desktop/
http://www.vmware.com/products/fusion/

For WooCommerce, Shopify, osCommerce, Magento, AbanteCart, BigCommerce, Interspire, OpenCart, CS-Cart, PrestaShop, Microsoft Word and HTML we can supply the website files if required (these do not require a PC).

Why is it best to use your approach of downloading orders from Ebay, Amazon etc.?

Using our software (supplied with the paper) and downloading orders has the following benefits:

1 You can use the same paper for all selling platforms, from MS Word, Ebay, Amazon to various Accounting products and ecommerce shops.
2 With some of the templates provided you can make the invoice look exactly how you want it, adding logos and PPIs as required and other useful information.
3 It is faster to print out Ebay, Amazon, Rakuten and eBid invoices and labels. When you have a large number of orders to print (for example, from 100+) the overall time spent will be reduced. The packing process is easier and less error prone.

You can download a free trial of the software to see how you get on with it. (http://www.integratedlabels.co.uk/download/IL_Invoicing.exe).

We also have a more complete (paid for) product that also does a lot more order processing functionality:

http://www.1stoporders.co.uk

Will the paper be the same as last time ?(label in exactly the same location on the paper)

Yes. After extensive research, in 2002 we defined our paper specification. The label size and location has not changed since that time.

How do I get the best out of my integrated label invoice paper?

The easiest way is to store the paper (or a few boxes) next to the printer where it is going to be used for at at least a few hours before using. Always put the lid on the box when you have taken the paper out.

Will the paper or software work with our existing Ecommerce shop or website?

Even if your software isn't specifically mentioned on our website (or you have a bespoke website) it is highly likely that it can be made to work. Over the past 13 years we have worked with several web design and software companies to incorporate the necessary changes.

Do you put any of your own advertising on the paper?

No we don't. We want you to advertise your business and provide a more professional communication with your customers.

Are there any special printer settings needed for the paper if I am using a laser printer?

Some laser printers may need the paper type adjusting. This is because some laser printers assume that all paper is 80gsm and they don't heat up the paper enough for the toner to adhere to the paper's label area sufficiently. Some printers have a setting for a paper type of Heavy (90 - 105 g/m2) others have a paper type of Labels. If your printer needs to pickup the labels from the non-label end you can flip the output by 180 degrees in the printer options. Examples are shown below:

Some printers also need adjustments so that the relevant text appears on the label. An example is shown below:

What is the best way to put integrated label invoice paper into my printer?

Ideally the printer should pickup the paper up paper end 1st (on the opposite end to the label). You may need to change in printing preferences to rotate by 180 degrees.

Will the labels come off in my laser printer when the printer gets very hot?

No. The label adhesive that we use is not affected by heat.

Can I print onto the back of the paper (including the label backing)?

Yes, as long as you use a good quality (original manufacturer) toner and set the paper type to heavy (95 gsm or more) in the printer settings.

What is the perforation for on the double label paper?

There are a variety of uses. Some are described below:

Remove the bottom section of the A4 sheet once both labels have been removed as no useful information is printed onto the remaining invoice/packing list area.

Use 1 of the labels to attach to the package and remove then bottom section (with the second label) to put in with the goods. The second label has a return address, account details or special offer on them.

I have a new version of my software do I need to install the integrated label software again?

If you have updated your software, for example, SellerDeck, Sage or Quickbooks, you will need to re-install the integrated label templates. To do this login to the website, go to the downloads page and click on the appropriate software download link. You can then install the new templates.

What are integrated labels also known as?

Delivery notes, Intergrated Labels, Embedded Labels, Invoice Labels, Picking sheets, Picking labels, Cart Paper, Label paper,Packing notes, Picking slips, Labels in Paper, Return forms, Integrated labels, Integral labels, Peel out labels, Shipping Labels, Packing Slip, Invoice Paper, Peel-off labels

I use Mozilla (Firefox) and it doesn't download the orders file to the right place.

By default Mozilla (FireFox) always downloads orders to your desktop. To change these settings to ask you where to save the orders file (and select the correct location) select the Tools->Options menu option and select the 'Always ask me where to save files'. This is shown below:

I get a message 'Invalid Merge Field' when using the Invoicing software, what is wrong?

This is because the file selected to create the invoices from (when doing a merge in Word) is not the correct file. The file to specify for the recipients is the file in section 2, shown below.

This is the same approach also used for Amazon, Rakuten and eBid.

In the Invoicing software my Amazon orders have no values (or totals)

When you download the order information from Amazon SellerCentral you should download the New Orders and not the Unshipped orders.

I have Amazon orders but they aren't being shown (or printed)

If you have processed your orders using IL_Invoicing and you can only see some of your orders or you see the following dialog (in Microsoft Word):

Make sure that you untick 'Only include unshipped orders'. This will then bring in all of your orders.

How can I change how my Magento addresses are printed (e.g. put postcode on a separate line)?

This is explained at the following link:
http://www.integratedlabels.co.uk/IL_IntLabMagento.html#AF

I get a DLL error or other error when printing my SellerDeck invoice

If you have previously installed the SellerDeck Integrated Label software and it has been working correctly and after updating SellerDeck it produces an error and/or stops printing correctly, you should install the Integrated Label software again. This happens because when you upgrade or update SellerDeck it overwrites any report (invoice) changes previously made.

Is the software really free?

The software is designed and supplied to work with our paper. When you purchase paper from us you are entitled to use the supplied software to print onto the paper that you have purchased from us. Your license expiry date should automatically be extended if you have paper left that you have purchased from us. If you have paper left and your license has expired please contact us. You are sent a new license each time you order paper.

How long will my free software license last for?

You are licenced to use the software to print onto the paper you have purchased from us. Initially you will be sent a 3 month license. Our software monitors your usage and then automatically extends the license time to allow you to use the paper purchased from us.

Why does my license not last for 12 months?

We used to issue 12 month licenses with every sale but the license terms always limited use of our software to printing on paper purchased for us. Unfortuately, due to license infringement, we have had to develop intelligent licensing for our software that monitors and adjusts the licence term according to usage.

Can I just buy the IL_Invoicing software?

If you would just like to use the IL_Invoicing software you can buy a 12 month or monthly license from http://www.1stoporders.co.uk/One_Stop_Order_Processing_Lite.html . You can then activate the One Stop Order Processing Lite License in the IL_Invoicing software and continue to work as you currently do (you don't need to download any new software).

FAQ